Location: Remote (U.S.) , Hybrid required in select markets - Boston, Chicago, Detroit areas

Employment Type: Full-Time

Compensation & Benefits: Competitive base salary, Incentives, Equity potential, Benefits package, PTO

Overview

A growing, specialized digital marketing agency is adding to its Client Services team as demand continues to scale. The company focuses deeply within a single vertical, which allows for stronger results, tighter client relationships, and a more strategic approach than broader agencies.

The Role

This is a client-facing Account Manager role with real ownership. You step in after onboarding and become the primary point of contact, responsible for guiding strategy, interpreting performance, and keeping accounts moving in the right direction.

You won’t be executing campaigns day to day. Instead, you connect the dots, translate performance into clear recommendations, and make sure clients understand what’s working and why.

What You’ll Do

• Manage a portfolio of ~10–14 client accounts
• Own the relationship and overall account health
• Turn campaign data into clear, actionable insights
• Lead client conversations across both technical and non-technical audiences
• Partner with internal teams who handle execution
• Stay ahead of risk and keep accounts on track

What They’re Looking For

• ~3–5 years in account management, client services, or digital marketing
• Comfortable with platforms like Google Ads, Analytics, and paid social (no need to be hands-on)
• Able to explain performance simply or go deep when needed
• Strong communicator who can build trust quickly
• Self-directed but collaborative, knows when to push and when to pull back

Environment

• Team-oriented, no sharp elbows
• Fast-moving, sometimes a bit gray, not overly rigid
• Managers give space but expect ownership
• Good mix of support and accountability

Why It’s Worth a Look

• Manageable account load compared to most agencies
• Real exposure to strategy and client decision-making
• Strong internal mobility for people who perform
• Solid team dynamic where people tend to stick

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